Kindly locate and visit the nearest franchisee here. Remember to take a shipper copy after booking the consignment.

Our delivery timings are 10am to 7pm.

If you are a customer you can register your complaint here . If you are a Business Agent, you can register a complaint here . Subsequently, you will get a 7-digit complaint number.

You will receive an SMS or a call regarding the feedback from our customer care department within 3 working days.

Yes, please click here to know the list of prohibited items.

Our website reflects bookings after one working day. If more time has passed, please contact your booking agent.

Please contact the booking agent for pick-up requests. For further details you can call us at 8448011011.

You can call us at 8448011011 to re-send your package.

You can call us at 8448011011 to schedule a self-pickup.

You can register a complaint here under the category ‘DRS’ (Delivery Run Sheet) or you can call 8448011011. We shall provide you a proof of delivery.

Your booking branch will have to make a complaint on your behalf. Kindly contact them.

Sometimes consignments are misrouted due to human error. You can register a complaint under the ‘Misroute’ category here .

Receivers can collect the consignment from the nearest hub after contacting it. If not, then the consignments of no-service areas are returned to the booking origin.

Out-of-delivery consignments are mostly delivered once a week. Please contact the nearest hub for more details. You can also call us at 8448011011 for further details.

You can ensure comprehensive coverage against lost/damaged shipments, etc. with our insurance. A non-refundable risk surcharge of 2% of the invoice value applies. If you have existing insurance, a risk surcharge of 0.2% of the invoice will be applicable for the Certificate Of Facts (COF) to facilitate subsequent claims with your insurer. You can also book valuable consignments through Prime Track.

Receivers must mention about the damaged condition upon signing the proof of delivery. Damaged consignments are mostly prohibited items. Please check prohibited items before making a booking. Additionally, we do not repack consignments, hence, any damage because of ill-packed consignments is not borne by Trackon.

Government authorities seize various transport vehicles to keep a check of consignments. They scrutinize consignments for missing documentation and hold them back. Consignments with documentation which checks out with the department is subsequently released. This process takes time as the department picks up a whole lot rather than individual consignments.

You can find our GST details here. GST numbers are mandatory for parcels.

E-way bills are mandatory for consignments with a value of INR 50,000 and above. In a few cases it is needed without any upper/lower limit. For more information please click here.

Please write to us here.